double charged for a pre paid rental booking

Item: Avis
Rating: 1
Author: TJ E

I booked a car rental on the eBucks Travel platform and paid for it in full using my eBucks. Today I discovered that Avis then also charged my credit card for the rental. Totally unacceptable and truly ridiculous !!

Helpful (0)

Replies (2)

Avis's replyOfficial

27 Sept 2021, 09:12

Hi TJ,

Thanks for writing to us.

We will investigate the matter and revert to you with feedback.

Avis Team

Avis's reply27 Sept 2021, 09:12

Official

Hi TJ,

Thanks for writing to us.

We will investigate the matter and revert to you with feedback.

Avis Team

Avis's replyOfficial

06 Oct 2021, 10:09

Hi TJ,

Thanks for your patience.

Please note that the EBucks voucher was app**** and your account was credited for the rental cost.

Avis Team

Avis's reply06 Oct 2021, 10:09

Official

Hi TJ,

Thanks for your patience.

Please note that the EBucks voucher was app**** and your account was credited for the rental cost.

Avis Team