Don't ever use avis

Avis is not responding to my original review so I'm recreating it again. The Original review was created on 20 Mar 2024 at 20:32

Avis came and collected the car from us on Friday the 15th of March. When they came to collect the car, an inspection was done to make sure there was no damage to the car. It was found that there wasn't any and I signed for it aswell.

Three days later on Monday the 18th of March Avis contacted me to let me know that there was a dent found on the left passenger side of the car. A video was sent to me of the damage that was allegedly found by the workers in the wash bay.

In the video you can hear the person saying that they do thorough inspections, but I doubt that is the case. Because when we received the car we had to do an inspection with one of the agents and we found several clearly visible damages that had to be added to the report before we could take the car. The car was also not properly cleaned on the inside as we found bottle caps and papers that they missed. On the outside of the car there was dirty lines on the vehicle that appeared to be a glue like substance assuming it was left behind by the removal of some sort of tape.

After I received the video I asked the Avis agent to please send me the damage report from before we received the car as well as the report they had done when they delivered the car to me.

I have yet to hear anything back from the agent and they have not yet returned my deposit. They also just made another *****ulent transaction to my credit card that was not authorized.

A Long and timely process we got to this point:

("Hi Ian,

Has the bank blocked the R1190? as credit was being processed for this charge.

However if it has been blocked and reversed directly by your bank, I am going to not credit it from my side as this will result in a double credit being processed.

Thank you The Avis Team"

Responding to this the bank has informed me that I need to let you revert it back on your side. Can you please process the credit on your side.)

This was 2 days ago and I'm still waiting for them to respond.