RP
Rukayat P

1 reviews | Active since Sept 2015

22 Sept 2015, 10:25

DON'T USE AVIS Got billed for nonexistent damage

I was in a long term lease with Avis in Pretoria CBD for over 6 months. During this time, I was overcharged, billing was inconsistent, random blockages would be made on my card without prior communication and little effort was made to reconcile these amounts with invoices. For 6 good months I was in and out of their offices with one problem after another. <br> <br> At the end of my lease, I returned the vehicle and it was assessed with no problems. Three weeks later I received an sms stating that there was damage to the vehicle. When I called to query I was sent an invoice to the value of R30 000. How this was possible after the car was assessed with no damage and cleared is beyond me. I explained that I was not liable for whatever damages they were referring to. Without prior notification or authorization from me, they withdrew as much as they could from my card and now the outstanding amount has been handed over to Creditworx without prior notification and they are now harassing me every few hours to settle the amount. <br> <br> That is what I get for 6 months of consistent patronage. Do yourself a massive favor and STAY AWAY from Avis.

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Replies (1)
Avis
Avis's reply22 Sept 2015, 10:42
Official
Hello Rukayat,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team