***** Business Practices from Avis

I went to Avis Isando to rent a Polo Vivo for a month but the consultant quoted me exorbitant rates and when I pointed out that the rates she's quoting me are far different from what is on their website she said I must then book online on the website, which I did and showed her my confirmed booking and the rate. They gave me the car at that rate. But after I returned the car my invoice is now double more than my initial booking.

Issues with invoice include: - The KM being claimed I clocked are incorrect - Additional charges of theft loss waiver and collision damage waiver. These were already included in the monthly rate I got but they are now being charged separately on the invoice. - Wind screen and tyre insurance, this I did not request but was somehow also added to my invoice.

My Invoice is currently close to R20k and that's the money taken from my account when in fact it should have been close to R12k. I sent emails but no response.

I knew it was going to be a bumpy road with Avis when the consultant was just saying different numbers from her heard and just took R27k from my account before we even agreed on the rate.