Do not take their services

Yoh! I truly regret the day I decided to rent a car from Avis. I rented a car in November 2023, as usual, Avis was supposed to wait for the chargeback to be released from my bank. This time around they chose to debit my account before the chargeback and Avis debited an amount of R6,125. Unfortunately, at the time, my account balance was R1,967.85, causing my account to go into a negative balance of R4,157.30. On the 1st of December 2023, my bank app**** a set-off of R4,108.57 to cover the negative amount caused by the Avis transaction.

Now they are claiming I didn't pay them, the question remains: where did the money go if Avis is claiming they didn't receive it? The money they debited cannot simply vanish.

I am sick and tired of this company as they are not even willing to investigate on their side.