DO NOT TAKE OUT AN AVIS MAINTENANCE PLAN!

I bought my vehicle in October 2019 Polo TSI (It was previously Avis Fleet, I purchased with the vehicle a FULL warranty, They won't pay for wear and tear, My service History up to date! Last year they refused to pay for my 3rd Gear Synchro, even though I brought my vehicle in for a service under 4000km (Annual) but a little late over the annual (time) service, I had no energy to argue it, as I was in health recovery, but did email Jabulani Obed Mailula, Octavius Kehumile Monegi, Udesh Sivlal Mike Monama and Aadila Dildar. Kept record of all correspondence.

I called in 2 days prior to booking my car in for a service, I asked her to check my policy, and confirmed, twice, if my vehicle repairs will be done, I was told, YES, as long as my service history is up to date, of which it is. On the Vehicle History I came to see from a print out from VW that the vehicle had a clutch plate replaced at only 19 000km, (A year prior to me purchasing it) hence the 3rd gear synchro damaged! I wasn't made aware of this! I called in to the approval dept and was spoken to by Cleo Charles, who literally LAUGHED at me over the phone! I should literally just go directly through to Ramasela Ganda Chief Executive, Dave Pretorius Chief Operations Officer Claudine Ebrahim Executive in car sales, and let them know the lack of service their product offers, I work in Social Media, I work in the customer service industry, I have been,for 20 years! and never have I ever dealt with such bad customer service. I AM SHOCKED!

I took my vehicle in for a service on Wednesday, 8th February they again declined wear and tear, but covered the service, wear and tear on my vehicle, (at 70 000km) 3rd Gear Synchro (gave issues last year before my service) Brake pads (currently on 2mm) almost metal to metal, Hand Brake not working, Windscreen wipers need replacing, Wheel bearing needs replacing and shocks, all through a vehicle sold by Avis Fleet, HOW is it possible that this vehicle has given so many issues, Hardly driven during lockdown, working from home for another year, and then Maintenance plan won't cover! YOU PAY FOR A PRODUCT, in good faith, and GET NO SERVICE!

I asked Cleo for her managers details, she rattled off names and email addresses who were all incorrect with the exception of a Njabulo, Whom I called, I was promised feedback and got none, I called him again a day later for Feedback and was told my query is with the Legal department, I asked him to please email me the legal department details, and got no feedback! I called back again yesterday 3 times, as well as sent an email, NO FEEDBACK AGAIN.

Quick to sell a product, to "protect the customer" in times of need, but refuse to pay or repair when it comes to the crunch!

What happened to Consumer rights? Should the next step be the Ombudsman, Twitter, Facebook, the papers, radio?