1 reviews | Active since Feb 2017
DO NOT RENT FROM AVIS!!! YOU WILL REGRET IT!!!
I rented a vehicle on 16 November 2024, and I took photos of all damages that I could see. Each mark or scratch that I pointed out to the agent was apparently already listed, and I did not notice him making any new notes of the damage that I pointed out. It made me feel rather ridiculous as I was apparently pointing out marks that were "bug splatters" and was "cleanable".
Within an hour from collecting the vehicle, and while it was parked at home, I noticed several extremely severe and deep scratches on a very specific area of the car. I took quite a few photos, and immediately tried to call the branch to inform them of this. My calls went unanswered, and I was not able to reach anyone to whom this could be reported. During our trip, the batteries on both our cellphones eventually died, and there was no electricity at our destination. Cellphones could only be charged again on the morning of Monday 18 November. We were then already on our way back, as we needed to return the vehicle before 21:00 on Monday evening.
Upon return, the car was carefully and thoroughly cleaned inside and on the outside. There was absolutely NO damages caused while the vehicle was in our possession.
We made sure to return the car promptly and before 21:00. I was shocked that there was not even a security guard on duty at the vehicle returns section. The gate was wide open for anyone to enter, and not a single person in sight. I parked the vehicle infront of the AVIS booth outside, made sure that it was properly locked, and went in search of where the keys were meant to be handed in. Thank goodness for the security guard that we eventually found inside the airport building. He was able to show us the little box where we could drop the keys in.
On Tuesday morning, 19 November, I received a call from Meko. He happily informed me of scratches that were found on the front fender, and stated that those scratches occurred during the time that we were in possession of the vehicle, as it was not on the report of existing damage. I can't say that I am surprised, as there were no notes made of the scratches and the dent that we pointed out upon collection. The scratches which I found after leaving the premises were definitely also not included on the report as far as I know.
Avis sent me 1 single photo of a silver fender of a vehicle that seemed to be scratched. The photo was so general and vague, that I could not confirm that it was even the same vehicle as the one I rented.
I contacted the client service department on various occasions to query the damages for which I was charged an additional R5000, but was eventually informed that the damages are indeed for my account, despite having no proof that I had caused the so-called additional damage. The photo that I was provided with could literally have been from any random vehicle.
However, the existing damage on the specific area (NOT THE FENDER) which I noticed and tried to report after collecting the vehicle, was never mentioned at all.
Avis are *****ulent ******* that seem to do this to many clients.
DO NOT RENT FROM AVIS!!! YOU WILL REGRET IT!!!
We are sorry to hear about your experience and the concerns regarding your rental.
We take damage disputes seriously and aim to ensure fair and transparent resolutions for our customers. We will review your case in detail. We would like to investigate the handling of your check-in and check-out process, as well as the charges app****.
We appreciate the opportunity to address your concerns.
Kind regards,
The Avis Team
We are sorry to hear about your experience and the concerns regarding your rental.
We take damage disputes seriously and aim to ensure fair and transparent resolutions for our customers. We will review your case in detail. We would like to investigate the handling of your check-in and check-out process, as well as the charges app****.
We appreciate the opportunity to address your concerns.
Kind regards,
The Avis Team
Please provide me with the contact details for your complaints manangement or senior representatives with whom I can query the matter.
Following your response to my complaint on 31 January 2025, I have not received any communication from anyone at Avis. This is hardly a surprise, as your service has consistently been beyond appalling.
As I would like to report the matter to the ombud, I would first like to exhaust all avenues. I am therefore requesting the DIRECT contact details for your complaints manager - not your general client service email address to which I only receive generic responses.
The R5000 which you have unfairly charged to my credit card has severely impacted my financial position, and I cannot simply afford to allow Avis to just get away with it without a proper investigation.
Following countless unsuccesfull attempts from my side to contact you to have the matter resolved, it is clear that your clients mean less than nothing to you. It is a pity that I need to use a platform such as this to try and get help from you.
I await your urgent response.
Please provide me with the contact details for your complaints manangement or senior representatives with whom I can query the matter.
Following your response to my complaint on 31 January 2025, I have not received any communication from anyone at Avis. This is hardly a surprise, as your service has consistently been beyond appalling.
As I would like to report the matter to the ombud, I would first like to exhaust all avenues. I am therefore requesting the DIRECT contact details for your complaints manager - not your general client service email address to which I only receive generic responses.
The R5000 which you have unfairly charged to my credit card has severely impacted my financial position, and I cannot simply afford to allow Avis to just get away with it without a proper investigation.
Following countless unsuccesfull attempts from my side to contact you to have the matter resolved, it is clear that your clients mean less than nothing to you. It is a pity that I need to use a platform such as this to try and get help from you.
I await your urgent response.
You are nothing but lying ******* that ******s whatever you can from your clients. It amazes me that you have any returning clients at all - AVIS IS PATHETIC!!
I will now write another review as a follow-up to this, in an attempt to obtain the contact details of someone at your company that hopefully has a tiny bit of integrity and is willing to give me the time of day to actually respond to me. I don't have high hopes though...
You are nothing but lying ******* that ******s whatever you can from your clients. It amazes me that you have any returning clients at all - AVIS IS PATHETIC!!
I will now write another review as a follow-up to this, in an attempt to obtain the contact details of someone at your company that hopefully has a tiny bit of integrity and is willing to give me the time of day to actually respond to me. I don't have high hopes though...