Dissatisfied customer with Avis Car Rental

I had an accident and my insurance booked me a curtesy car with Avis for a month, during that first week I got stuck with their car on a Saturday morning, called their call center which assisted me over the phone and the car moved again. That same evening the car got stuck again similar issue and I had to be towed.

Fast forward my complaint never got any feedback from Avis on why the car got stuck, they just changed cars and gave me another one. I later had to return the car after the 30 days which I did but several days later my insurance called me as if I did not return the car but the agent at Avis never booked the car back in, but I received my fuel deposit back.

On 29 July 2024, Avis deducted R2741.93 from my bank account without my permission and when I enquired, they took me it was the towing and refueling of the car as when they towed the car it had no fuel. That was never communicated with me coz according to me there was fuel in the car. Yesterday 4 August 2024, Avis again attempts to debit my bank account for R 4741.93 without my permission or knowledge.

We live in tough economic time, who has R7483.86 laying around for Avis to just do as they please on my account without my knowledge or communication. As a result of their actions their funds where not catered or budgeted for as there was no communication between us for these deductions. My bank account is currently on a minus which will affect my credit score I need an explanation from them, as the branch in Jeffreysbay would not explain and I need to know why doubt debit my account and why pay me back my fuel deposit if I owe you? Please make it make sense.