BF
Bongi F
1 reviews | Active since Jul 2014
31 Aug 2021, 13:25
Dissatisfied client
I made reservation online and made a payment and they didn't inform me about the holding fee of R10 000 prior I made reservation, when I go to East London City Centre I was advised to have R10 000 and I have to call their call centre to cancel the booking and they cannot refund my money. That is very bad service I have ever experienced they keep my money for something that was not even discussed with me.
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Replies (2)
Avis's replyOfficial
02 Sept 2021, 08:57Hi Bongi,
Thanks for taking the time to write to us.
We will look into the matter and revert to you with feedback.
Avis Team
Thanks for taking the time to write to us.
We will look into the matter and revert to you with feedback.
Avis Team
Avis's reply02 Sept 2021, 08:57
Official
Hi Bongi,
Thanks for taking the time to write to us.
We will look into the matter and revert to you with feedback.
Avis Team
Thanks for taking the time to write to us.
We will look into the matter and revert to you with feedback.
Avis Team
Avis's replyOfficial
10 Sept 2021, 12:30Hi Bongi,
Please note that effectively from the 1st of April we require an additional authorisation of R10 000. We sent a refund request to our Prepayment team and on 2021-09-01 a refund was processed.
Avis Team
Please note that effectively from the 1st of April we require an additional authorisation of R10 000. We sent a refund request to our Prepayment team and on 2021-09-01 a refund was processed.
Avis Team
Avis's reply10 Sept 2021, 12:30
Official
Hi Bongi,
Please note that effectively from the 1st of April we require an additional authorisation of R10 000. We sent a refund request to our Prepayment team and on 2021-09-01 a refund was processed.
Avis Team
Please note that effectively from the 1st of April we require an additional authorisation of R10 000. We sent a refund request to our Prepayment team and on 2021-09-01 a refund was processed.
Avis Team