VM
Verushka M

1 reviews | Active since Dec 2019

18 Dec 2025, 18:47

Disrespectful employees Manase Sebata

I am utterly disgusted with the customer service and disrespect from yiour employee Manase Sebata.

It is unacceptable that we are spoken to in such a manner, she was absolutely rude making statements like “why did you rent a car that you cannot afford” and “I will have you black listed so you cannot rent from any other car company” this to me is a threat.

Manase is a disgrace to the companies name, I will be taking this to social media platforms and I will not tolerate such comments from your employees.

As a customer I am well aware of my rights as well as Avis policies. I am allowed to make a payment arrangement that suits my affordability and I will not be bul**** by your employees who clearly lack customer service training and basic manners.

Please deal with your employee!

0
Replies (1)
Avis
Avis's reply19 Dec 2025, 09:05
Official
Good day Verushka Moodley, 

Thank you for contacting us. 

We profusely apologise for the unpleasant treatment you have received from Manase, we pride ourselves in providing excellent customer service and this is not the standard with which we hold our customers.

Please provide us with your Rental Agreement number so we can be able to escalate the matter further. 

Best Regards. 

The Avis Team