Dispute Resolved Quickly and Efficiently

I recently hired a car from Avis, Gautrain Sandton. The car was returned to the branch, but no inspection was done on the car. Later that same day a call was received stating that the car has a new scratch and that I was liable for the repair work.<br> <br> As the car was not inspected when the keys were handed over to Avis, they accepted the car back as is. I disputed this new scratch as I was not aware of this alleged damage. I then received a SMS informing me that I was liable to pay R2k for the repair work.<br> <br> I phoned the Avis branch and got hold of Paul who is the branch Supervisor. I explained the situation to him and he agreed that the inspection should have been done when the keys were handed over. He then advised that he would resolve the matter the following day as it was late in the afternoon. At 8AM the following day, Paul phoned me to advise he had resolved the matter and I was not liable for the repair work.<br> <br> Thank you to Paul for resolving this matter quickly and efficiently. He turned a bad situation into a positive outcome. Thank you for the effort.<br> <br> Regards<br> James<br> <br>