DISPLEASED AND UNSATISFIED

Hi

What a worse first experience at this company. My partner and I did an inquiry on renting a vehicle for 2 days. We were advised to do everything online which we did. The day my partner had to get the vehicle, he was told after the fact to pay over R2000.00 for damages and petrol usage which he paid as well.

Today my partner took the vehicle back to their office at AVIS WYNBERG which is the same location we did the inquiry and picked up the vehicle. My partner was then told to pay an additional R1000.00 for the kilometers.

End of the day, as a company? Policy and Procedure should be forefront and implemented!!!!! Nothing was explained to my partner thoroughly regardless of the emailed contract sent. Everything should have been explained or at least the most important information about renting from AVIS WYNBERG.

We are unsatisfied and displeased by the lack of knowledge, policy and procedure conducted by your company during this time.

At this point it feels *****ulent. So many unanswered questions and no positive outcome. The R2000.00 deposit was lost and on top of that an extra R1000.00 to be paid while living in a damn recession.

Do better AVIS WYNBERG. And I will not be recommending your company moving forward.

PS. THIS IS JUST A 0.001% OF THE PROBLEM!!!!!!!!