RS
Rurik S
1 reviews | Active since Oct 2023
18 Oct 2023, 00:33
Dishonesty and theft just because they feel they a large corporate company is unacceptable
After a few times using avis in jhb for work I’m sure they felt well this guy won’t care about deducting R1400 off and not giving my deposit back because of an apparent accident they claimed I did.so I thought we’ll let’s do the A-Z system in place where I requested over 3 recorded calls where I asked for before pictures of the apparent damages and all 3 customer support clients **** to me stating they only use drawings of damages and not photos and drawings state there were no issues before .Well they didn’t realize this wasn’t my first rodeo and I organized a photo of the minor cubcap damage they said didn’t exist.they charged me R1400 off including never giving my deposit back from one of there employees with the date on it from 4days before I picked the car up .Which shows the system lies not just one individual.in business i can testify money is important but work ethics and honesty out way’s everything I teach to my team something Avis knows very little about
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Replies (5)0
Replies (5)
Avis's replyOfficial
18 Oct 2023, 11:19Hi Rurik,
Thank you for contacting us,
We have checked the pictures on our system and have found that the charge was for a dent to the door, the damage was not present when the vehicle was collected therefore the charge is billed correctly, with regards to the holding deposit, we checked with the bank and have been advised that the holding deposit was released and made available for you to use and at this moment there is nothing we are holding in your account.
Avis team.
Thank you for contacting us,
We have checked the pictures on our system and have found that the charge was for a dent to the door, the damage was not present when the vehicle was collected therefore the charge is billed correctly, with regards to the holding deposit, we checked with the bank and have been advised that the holding deposit was released and made available for you to use and at this moment there is nothing we are holding in your account.
Avis team.
Avis's reply18 Oct 2023, 11:19
Official
Hi Rurik,
Thank you for contacting us,
We have checked the pictures on our system and have found that the charge was for a dent to the door, the damage was not present when the vehicle was collected therefore the charge is billed correctly, with regards to the holding deposit, we checked with the bank and have been advised that the holding deposit was released and made available for you to use and at this moment there is nothing we are holding in your account.
Avis team.
Thank you for contacting us,
We have checked the pictures on our system and have found that the charge was for a dent to the door, the damage was not present when the vehicle was collected therefore the charge is billed correctly, with regards to the holding deposit, we checked with the bank and have been advised that the holding deposit was released and made available for you to use and at this moment there is nothing we are holding in your account.
Avis team.
RS
Rurik S's updateReviewer Update
19 Oct 2023, 00:27There was No before picture with a date In regards to a door and I was advised there never is a picture and only drawings and your drawings showed a hubcap issue which was confirmed by one of your employees off the record of which I took a copy of there photo,once again of which showed a before damaged pic dated back to 4 days prior to my renting.In short someone didn’t see the issue before as you can’t show me a dated picture saying otherwise like your other previous damage.Then by the way I still haven’t received anything back.Own up for your mistakes if someone didn’t check the car properly before I took it admit it and don’t **** and say you only do drawings of previous issues when you do take photos.
RS
Rurik S's update19 Oct 2023, 00:27
Reviewer Update
There was No before picture with a date In regards to a door and I was advised there never is a picture and only drawings and your drawings showed a hubcap issue which was confirmed by one of your employees off the record of which I took a copy of there photo,once again of which showed a before damaged pic dated back to 4 days prior to my renting.In short someone didn’t see the issue before as you can’t show me a dated picture saying otherwise like your other previous damage.Then by the way I still haven’t received anything back.Own up for your mistakes if someone didn’t check the car properly before I took it admit it and don’t **** and say you only do drawings of previous issues when you do take photos.
RS
Rurik S's updateReviewer Update
19 Oct 2023, 00:33Not 1 or 2 but 3 recorded calls where your customer care line blatantly stated they don’t back there issues up with dated photos but only drawings and I hold in my possession otherwise evidence.As previously stated obviously I want my money back However this is about work ethic,honesty and reliability.Something Avis clearly cares nothing about.If you didn’t have majority ownership of your industry I’m confident things may be different .
RS
Rurik S's update19 Oct 2023, 00:33
Reviewer Update
Not 1 or 2 but 3 recorded calls where your customer care line blatantly stated they don’t back there issues up with dated photos but only drawings and I hold in my possession otherwise evidence.As previously stated obviously I want my money back However this is about work ethic,honesty and reliability.Something Avis clearly cares nothing about.If you didn’t have majority ownership of your industry I’m confident things may be different .
Avis's replyOfficial
19 Oct 2023, 11:19Hi Rurick,
We have requested the branch to investigate the charge, and we will advise of their feedback.
Avis team
We have requested the branch to investigate the charge, and we will advise of their feedback.
Avis team
Avis's reply19 Oct 2023, 11:19
Official
Hi Rurick,
We have requested the branch to investigate the charge, and we will advise of their feedback.
Avis team
We have requested the branch to investigate the charge, and we will advise of their feedback.
Avis team
RS
Rurik S's updateReviewer Update
20 Oct 2023, 01:01I’m waiting in anticipation because you charged me for an apparent picture showing damage to a cubcap and after requesting a before and after picture with dates I was **** to saying they don’t exist,I found those dated pic’s which apparently don’t exist now it’s about a door so please how about those dates before pics show there was nothing wrong before new claims state I did something wrong.Iv been in business a long time and by the way still no deposit back and after communications with my company lawyers after changing one story to another it looks like you should of gotten your facts together because this is what one refers to as a *****ULENT incident from Avis .based on my 3 recorded calls stating an investigation was under way and would of been completed by now nothing has happened and my money not returned.interesting work ethic you go by .clearly honesty is your best policy.you have my details give me a call Iv got great pics to show you .I’m assuming this is where I don’t get a reply or a faulse answer to me and to think I and my work force was going to always use you .
RS
Rurik S's update20 Oct 2023, 01:01
Reviewer Update
I’m waiting in anticipation because you charged me for an apparent picture showing damage to a cubcap and after requesting a before and after picture with dates I was **** to saying they don’t exist,I found those dated pic’s which apparently don’t exist now it’s about a door so please how about those dates before pics show there was nothing wrong before new claims state I did something wrong.Iv been in business a long time and by the way still no deposit back and after communications with my company lawyers after changing one story to another it looks like you should of gotten your facts together because this is what one refers to as a *****ULENT incident from Avis .based on my 3 recorded calls stating an investigation was under way and would of been completed by now nothing has happened and my money not returned.interesting work ethic you go by .clearly honesty is your best policy.you have my details give me a call Iv got great pics to show you .I’m assuming this is where I don’t get a reply or a faulse answer to me and to think I and my work force was going to always use you .