PV
Phila V

1 reviews | Active since Jan 2017

13 Oct 2022, 22:36

DISHONEST AVIS

Avis is a total failure when it comes to honesty. I have been trying to get my refund since 03 October 2022. I've spoken to several people who have all failed to assist me even when I cleary indicated my need. Even the 5 to 7 days refund turn around has lapsed. It's been 9 business days.

Lawrence Marago who has been handling my case has failed dismally, he fails even to call me. The Supervisors Manase and Pearl have also both failed after promising that payment would be made by Tuesday 04 October 2022.

Its disgrace for a brand like This to fail like this at service. This I will certainly report to our company's corporate travel bookung Agent. It's unacceptable.

0
Replies (3)
Avis
Avis's reply14 Oct 2022, 10:16
Official
Hi Phila, We are terribly sorry to hear about your experience. We will be glad to look into this for you. Can you please private message us your rental agreement or reservation number so that we may assist. Thank you. ~AS

PV
Phila V's update14 Oct 2022, 10:32
Reviewer Update
Reference: REFUND REQUEST - E*** VILAKATI P

Contact Number: ***

My son has been out of school since Yesterday because of AVIS. The money you do not want to pay was his school bus money

I need the money today PERIOD.
Avis
Avis's reply14 Oct 2022, 10:51
Official
Thank you for the info, we will get back to you soon. ~AS