GM
Grace M
1 reviews | Active since Jul 2017
17 Dec 2024, 07:39
Dishonest and unresponsive with regards to deposit refund
I’m really disappointed with my experience with Avis car rentals. I rented a car through my insurance and returned it on December 4th. Their online invoice system says invoices will be available within 48 hours, but mine still isn’t. I was told to email customer service, which is supposed to reply within 24 hours — it’s been 7 days and I haven’t heard back.
When I called for help, I was just told to email customer service again. After my insurance got involved, I was promised a refund within 3 working days and its dat 3 and still not refund. Please refund me back my money.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
17 Dec 2024, 13:54Hi Grace,
Thank you for contacting us,
Please be advised that our customer service email box is currently on a backlog, we are working on clearing it.
We have sent you the invoice as requested, with regards to your refund please be advised that the refund was processed to your Nedbank account, the amount will be available in your account within 5-7 working days.
Thank you.
Avis Team.
Thank you for contacting us,
Please be advised that our customer service email box is currently on a backlog, we are working on clearing it.
We have sent you the invoice as requested, with regards to your refund please be advised that the refund was processed to your Nedbank account, the amount will be available in your account within 5-7 working days.
Thank you.
Avis Team.
Avis's reply17 Dec 2024, 13:54
Official
Hi Grace,
Thank you for contacting us,
Please be advised that our customer service email box is currently on a backlog, we are working on clearing it.
We have sent you the invoice as requested, with regards to your refund please be advised that the refund was processed to your Nedbank account, the amount will be available in your account within 5-7 working days.
Thank you.
Avis Team.
Thank you for contacting us,
Please be advised that our customer service email box is currently on a backlog, we are working on clearing it.
We have sent you the invoice as requested, with regards to your refund please be advised that the refund was processed to your Nedbank account, the amount will be available in your account within 5-7 working days.
Thank you.
Avis Team.
GM
Grace M's updateReviewer Update
17 Dec 2024, 13:59Thank you for your response.
This is not a good enough response. Last week Avis told our insurer that the funds would be in after 3 days. Today is day 3, we need our money as soon as possible. It feels like there was dishonesty when Avis communicated with our insurer.
So I cannot wait for 5-7 days. I need immediate action as 3 days has lapsed.
This is not a good enough response. Last week Avis told our insurer that the funds would be in after 3 days. Today is day 3, we need our money as soon as possible. It feels like there was dishonesty when Avis communicated with our insurer.
So I cannot wait for 5-7 days. I need immediate action as 3 days has lapsed.
GM
Grace M's update17 Dec 2024, 13:59
Reviewer Update
Thank you for your response.
This is not a good enough response. Last week Avis told our insurer that the funds would be in after 3 days. Today is day 3, we need our money as soon as possible. It feels like there was dishonesty when Avis communicated with our insurer.
So I cannot wait for 5-7 days. I need immediate action as 3 days has lapsed.
This is not a good enough response. Last week Avis told our insurer that the funds would be in after 3 days. Today is day 3, we need our money as soon as possible. It feels like there was dishonesty when Avis communicated with our insurer.
So I cannot wait for 5-7 days. I need immediate action as 3 days has lapsed.
Avis's replyOfficial
18 Dec 2024, 14:13Thank you for the response,
The refund has already been done, we are unable to reverse it, we are unable to change the time around time as to when the funds may reflect in your account, the amount might reflect sooner but we would need to advise you of the correct timeframe.
Thank you.
Avis Team
The refund has already been done, we are unable to reverse it, we are unable to change the time around time as to when the funds may reflect in your account, the amount might reflect sooner but we would need to advise you of the correct timeframe.
Thank you.
Avis Team
Avis's reply18 Dec 2024, 14:13
Official
Thank you for the response,
The refund has already been done, we are unable to reverse it, we are unable to change the time around time as to when the funds may reflect in your account, the amount might reflect sooner but we would need to advise you of the correct timeframe.
Thank you.
Avis Team
The refund has already been done, we are unable to reverse it, we are unable to change the time around time as to when the funds may reflect in your account, the amount might reflect sooner but we would need to advise you of the correct timeframe.
Thank you.
Avis Team