Disgusting Treatment

Today (19 March 2018) I called Avis King Shaka International Airport to follow up on a booking that we have not received any feedback on.

I was greeted by the arrogantly tactless service of Sizwe Mbambo.

He confirmed the following with me on the call: • There is no manager available. • There is no supervisor available. • There has been no escalation nor history of any form of complaint related to the booking.

When I asked for confirmation of what he had just told me in an email, he became evasive. I told him that I would wait for the email to come into my inbox and I did. He sent a blatant lie copying in his manager and his supervisor.

I confronted him about this and he informed that Avis does not record calls made to any Brach. Only call centre calls are recorded, I find this very strange for efficient customer service.

My first complaint was left unattended I doubt that this one will be responded to either.

https://www.hellopeter.com/avis/reviews/worst-service-ever- **********