disgusting service delivery

On 28th February 2025 i hired a car through Avis at their Durban branch. Deposits were paid, insurance to cover the card and use of the car for the weekend was also paid in. I asked the agent at Avis (Sizwe) what else needed to be paid and he clearly said to my son and I nothing else and we left. On Sunday (02.03.2025) the car was dropped at Avis at 3.30 am as out flight was at 6am. Only once we reached Johannesburg did i realise i left my disability card in the car. I called Avis on numerous times trying to locate my card as i paid quite a bit of money for it and it comes from the disability Assocation and two weeks later after many calls and emails still no response from Avis. Even more shocking was the invoice received from them. 1. We were allocated 200km a day(400km for 2 days). Car was used less than 150km and petrol tank was empty. 2. Three tolls were used - we were charged triple the amount for tolls. 3. We paid for use of the car and was charged again for use of the car. 4. Anything forgotten in the vehicle when returned gets taken by Avis and their staff which is disgusting. 5. Keys for the vehicle were dropped by me in the box at 3.30 cm - i was charged till 6.30 am (i was already on my way to Johannesburg.

Please read the fine lines from this company. Very disappointing and i am so disgusted with the service provided from customer service (Norma. Ntando, Sizwe)