Disgusting service

I took out a car in December through my Insurance. Upon inspection the agent told me there was a scratch on the left side of the car and she would note it, because I was in a hurry I let her do the inspection and I left. When returning the car I am told of a scratch that is on the left but its does not correspond with the one noted by the agent and being charged R2276. The scratch is barely noticeable and anyone could have missed it. Avis should scan cars for inspection and not expect a human to run their eyes through a car and decide that it is good to go. I refuse to pay for negligence and lack of thorough inspection.

I am now being denied renting another car because of this dispute and no one is getting back to me. I have called and emailed but to no response. Luckily I paid my deposit cash to avoid such things but I will not stop until I get my deposit back.