DISGUSTING SERVICE

Re : AVIS KE Masinga Road

Car received on 4th July 2018 - paid R1500.00 deposit

I am absolutely shocked at the ********** service I have received from AVIS. I received a courteousy car from AVIS last month. Njabulo was the checker, I was not asked to verify nor sign anything related to the condition of the car or anything related at the time the vehicle was handed to me. he did not check whether or not the petrol was full. On the 5th I called and spoke to Keaton complaining that the tank was not full, his response was that the tank was full they just had issues with all Renault cars as their petrol gages were faulty and that he did have proof of having filled the petrol tank on 04/07/2018.

Upon returning the car on the 29th day Ndelu who was now the person who checked the vehicle,said all was perfect and I explained the gage issue with him as per my discussion with Keaton. I further told him that it was a bit strange that the gage is said to be faulty when I had that very morning filled up the tank and the gage did correctly indicate as full!

Ndelu and Njabulo then unplugged the car battery to test the petrol gage movement , but it remained on the came spot indicating that it was full. This now meant that Keaton hadn't a clue from the onset what he was talking about and had been dishonest to me as a client. I then insisted I get a refund- this time speaking to both Njabulo,Mbali as well as Ndelu. I was given no assurance that it was going to be processed,all they did was take in my petrol slip,the amount was R200.

On 08/08/2018 I received a credit amount of R576.35. Amount expected was R1500.00 for the deposit paid, as well as the R200 spent on petrol. Car had been returned a day earlier,so no penalties were expected.

On 10/08/2018 I went personally to AVIS,spoke to Jason the manager,he asked me whether I had incurred an etoll fee at any point as there was an etoll amount outstanding which explained the partial refund. He promised to check and revert back to me within 30 minutes which he did, and assured me he would process the full amount due to me as the etoll amount was bogus. I thanked him for getting back to me and gave him my assurance that I would not be taking the matter any further as I now felt confident my query would be resolved.

Today is 16/08/2018, I am still waiting for my refund.I have received no call as to the delay and am horribly disgusted at the manner in which I am being treated as a client. I need that refund to be processed by the close of business today!!!!