Disgusting Service

The worlds leading company in disgusting service! I contacted Avis and made a booking for a Vehicle on the 27th which had the following reference 1 ********** -ZA-3 which i then in turn contacted the call centre and asked for the booking to be cancelled as i would need the car at another stage but would do the booking online. I then did another booking online this time where i was given a reference 1 ********** -ZA-1,I had requested to collect the Vehicle in Roodepoort branch where i called in on ********** and very nice lady by the name of Elane' whom i confirmed that i was coming to the collection with,she did however make me aware that they were having power failure but i should come through with the reference of the booking. To my dismay,i got there at 12:30 pm and was assisted by Sibusiso. He requested my surname and i gave it to him,immediately without even checking he told me that they do not have a collection for me in the surname i gave him. I then said to him that's impossible because i even have the confirmation reference. Only after giving him the reference he decides to check,he then requested me to take a seat and left. When he came back he told me that i need to find the person who confirmed the booking because there is nothing he can help me with. I then asked is this the kind of service being rendered to clients when i have a valid booking,i called and ensured i could come for collection and get there to be dismissed and told to go look for the person who did the booking. After he realized that i was upset he then all of a sudden wanted to change his approach in dismissing us. He then contacted the call centre and told me that the confirm that there is no such booking and told me we would have to leave as they are closing @ 13:00pm. I then made him aware that the type of service and attitude he is giving to clients is non that should be given by a representative of such a brand as its not only disgusting and highly unprofessional but also shows a lot of incompetence and lack of client etiquette. I then left and called the call centre to relay the type of service i received,the lady who assisted me was applaud as the reference i gave her was valid and the booking confirmed collection at Roodepoort branch. I was so disgusted when i went home and reported this matter to my family and friends which i would no longer be able to go to see as Sibusiso from Avis felt no need to assist nor uphold the company motto of being ,"We will lead our industry by defining service excellence and building unmatched customer loyalty." Furthermore Avis then further went and debited my account with R402.00 on the 7th for a Vehicle i did not even receive let alone drive! This is the worst service i have received in my life as this is just a clear issue of taking people for a ride!