Disgusting employee conduct

My email to your customer service says it ALL ->

Good day Sir/Mam.

I am contacting you today to try resolve an event that happened at and involving your Amanzimtoti Branch of Avis.

On Saturday the 9th of February we were to return a car we had hired. The second driver on the car phoned in an asked to extend the lease without our knowledge. The car was in my partners name and our credit card was used to pay. Your employee asked for nothing more but a surname and the cats registration. She did not ask for an ID number, card number, birth date, or any other information to verify that it was indeed, the driver and card holder calling to make the extention. The payment went through on our Card and we were in utter shock. We fetched the car and returned it immediately. She then proceed to tell us she wasn't in error for the authorisation even though she had no verification or proof that the card holder and driver was the one asking for the extention. She proceeding to inform us that we would have to contact customer series ourselves to make sure the money would be put back into our credit card on time.

This is disgusting and shocking service. The fact that this was even authroized is APPALLING and against the law with no verification.

I am completely besides my self at the service of your employees and your company. We will never be using you again and where ever possible we will advise people against using your companies services as this type of conduct is unacceptable.

Starr Botha