DISGUSTING AVIS

AVIS provides disgusting, mechanically unsafe vehicles!!! I arranged, via OUTsurance, a car to be hired from AVIS, as a result of being involved in an accident The vehicle hire was arranged with Avis 48 hours in advance. On arriving to Avis, I had to wait over 2 hours for a presumably booked vehicle. The vehicle in question was filthy, visibly dirt on the carpets, oily fingerprints on the window, sweet wrappers in the car and foul smelling. After driving it for a day, I had insect/flea/lice bites all over my neck. Especially during the COVID pandemic we are currently facing, I find it extremely unprofessional that the vehicle wasn’t cleaned let alone sanitized. In addition the vehicle was already past its mileage due for a service. On requesting a replacement, I was offered a manual vehicle, when both OUTsurance and AVIS are aware I have an automatic drivers license. Such ******** procedures are horrifying. OUTsurance made no attempt to follow up on whether or not I received or was satisfied with my complimentary car. I am a qualified medical professional currently working on the frontline. I find the overall treatment, service and process disgusting. I pay exorbitant premiums every single month, without complaint or fuss. After such a traumatic incident I deserve to be treated with respect and provided the service owed to me. Both OUTsurance and AVIS need to be held to higher standard