Disgusting 🤮 and non existent service

Item: Avis
Rating: 1
Author: Carla L

Worst service ever, non existent customer service would never recommend them to anyone. You take windscreen protection super insurance and when a stone hits the windscreen you still pay R7000. Rather have no insurance with them it’s the same. Then they say there are fines after 5 months later. You can not view the fine and when you query they ignore you and deduct from your card. Disgusting to say the least. I’ll never use you again 1 star is too much for you

Helpful (0)

Replies (3)

Avis's replyOfficial

12 Apr 2022, 16:38

Hi Carla,

Thank you for writing to us and sharing your experience.

Please provide your rental agreement number. We'd like to investigate the matter.

Avis Team

Avis's reply12 Apr 2022, 16:38

Official

Hi Carla,

Thank you for writing to us and sharing your experience.

Please provide your rental agreement number. We'd like to investigate the matter.

Avis Team

Carla L's updateReviewer Update

30 Apr 2022, 05:40

Good evening the ref is E***, to this day having given your team the benefit of the doubt to reply to my email sent to them I have to date still received no reply

Carla L's update30 Apr 2022, 05:40

Reviewer Update

Good evening the ref is E***, to this day having given your team the benefit of the doubt to reply to my email sent to them I have to date still received no reply

Avis's replyOfficial

19 May 2022, 16:15

Hi Carla,

We apologise for the delay.

Our team have sent an email with the explanation and damage documents.

Avis Team

Avis's reply19 May 2022, 16:15

Official

Hi Carla,

We apologise for the delay.

Our team have sent an email with the explanation and damage documents.

Avis Team