tN
trisha N

1 reviews | Active since Aug 2016

12 Dec 2024, 12:00

Disgusted by Avis King Shaka

Absolutely disgusted with this company!! , i put a review previous and the advised that it was resolved but the manager who was suppose to call me back didnt , when she first called me i really thought im finally getting some help however i was so mistaken , im still trying to call them everyday and they never answer the phone . Avis King Shaka is thee worst company ever with the worst customer services. i have only seen bad reviews and all involve robbing their customers !!! i need them to call me or atleast for them to reply to my numerous emails, they quick to take respond when we want to hire a car but when theres an issue theres absolutely poor service. ive used other car rental companies and never ever had an issue , i will never use AVIS again or recommend them to anyone!

0
Replies (2)
Avis
Avis's reply13 Dec 2024, 13:12
Official
 Dear Trisha,

Thank you for sharing your concerns with us. We are deeply sorry to hear about your experience, and we want to assure you that as an organisation, we take your dissatisfaction very seriously. We understand how important it is to feel respected and valued, and we are committed to addressing this issue with the urgency it deserves. To assist us in investigating this matter further, could you please provide us with more information regarding what you are disputing? We want to ensure that we are able to thoroughly review the situation and take appropriate action. 

Best Regards, 
The Avis Team
tN
trisha N's update13 Dec 2024, 14:29
Reviewer Update
when i returned the car the hub caps were missing, they said they would call me and discuss how much it would cost etc but didn't call me , they just took the amount from my account. i called in and then was able understand why they took it out ...ive spoken to at least 4 different people who gave me different amounts and information ...the invoice said 5100, i was charged my 2000 deposit and the 5100..there was 3050 withheld but was released , according to my bank and my statements there was a deduction of 5100 and 2000...it was only supposed to be 5100