Disappointed Loyal Client – Avis is *******ly Holding My Deposit

I have been a loyal customer of Avis, frequently using their services and even referring several clients to them, including prominent organizations and numerous private individuals. However, I am now deeply disappointed by the way I have been treated following my most recent rental experience. I returned the vehicle in perfect condition on the 13th of October 2025, adhering to every term and condition of the rental agreement. Despite this, Avis has not refunded my deposit within the agreed-upon time frames, and the funds are still being held – an amount that rightfully belongs to me.

What is even more frustrating is the complete lack of response from Avis regarding this matter. I have reached out multiple times via email, even escalating the issue to the area manager and CEO, yet I have received no meaningful feedback or assistance. This situation is not only unfair but feels like an outright violation of my rights as a customer!