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Tlou C
1 reviews | Active since Jan 2024
10 Jan 2024, 08:55
Disappointed
Today marks 2 month waiting for refund from avis. I was told that they will check with the bank if money is stuck or released already.
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Replies (5)
Avis's replyOfficial
10 Jan 2024, 10:24Dear Tlo,
Thank you for reaching our to us and we are sorry to learn about this. Please send us your rental details, in order for us to follow up on the matter.
Thank you.
The Avis Team
Thank you for reaching our to us and we are sorry to learn about this. Please send us your rental details, in order for us to follow up on the matter.
Thank you.
The Avis Team
Avis's reply10 Jan 2024, 10:24
Official
Dear Tlo,
Thank you for reaching our to us and we are sorry to learn about this. Please send us your rental details, in order for us to follow up on the matter.
Thank you.
The Avis Team
Thank you for reaching our to us and we are sorry to learn about this. Please send us your rental details, in order for us to follow up on the matter.
Thank you.
The Avis Team
TC
Tlou C's updateReviewer Update
10 Jan 2024, 11:16Avis vehicle on Res ***4ZA3 is due back 25/11/2023@08:52. Please contact your Insurance if necessary or ignore if already returned.
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Tlou C's update10 Jan 2024, 11:16
Reviewer Update
Avis vehicle on Res ***4ZA3 is due back 25/11/2023@08:52. Please contact your Insurance if necessary or ignore if already returned.
TC
Tlou C's updateReviewer Update
10 Jan 2024, 11:17 ***4ZA3
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Tlou C's update10 Jan 2024, 11:17
Reviewer Update
***4ZA3
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Tlou C's updateReviewer Update
10 Jan 2024, 11:52How long do I wait
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Tlou C's update10 Jan 2024, 11:52
Reviewer Update
How long do I wait
Avis's replyOfficial
10 Jan 2024, 17:00Dear Tlou, thank you for your patience. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account.
The authorization amount was automatically released back into your available balance. However due to this being a personal card, No further information can be supp**** to us, such as the date of the release. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account.
The authorization amount was automatically released back into your available balance. However due to this being a personal card, No further information can be supp**** to us, such as the date of the release. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Avis's reply10 Jan 2024, 17:00
Official
Dear Tlou, thank you for your patience. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account.
The authorization amount was automatically released back into your available balance. However due to this being a personal card, No further information can be supp**** to us, such as the date of the release. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account.
The authorization amount was automatically released back into your available balance. However due to this being a personal card, No further information can be supp**** to us, such as the date of the release. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team