Disappointed by Poor After-Service and Delayed Refund from Avis Montana

I am extremely disappointed with the service I received from Avis Montana. I rented a car in February 2025 and returned it in March in excellent condition. Despite this, over R1400 was wrongly deducted from my deposit for so-called e-toll usage—which was later proven to be completely incorrect.

After multiple phone calls, delayed responses, and escalating the matter to the general manager, it was finally admitted that the charges were made in error. I was then assured the refund would reflect “in no time.” That was almost a week ago, and I still haven’t received my money.

The way Avis Montana handles issues once they’ve made a mistake is unprofessional, disorganised, and deeply frustrating. The service at the start is smooth, but when they owe you money or have to fix their own error, the communication and urgency vanish. I had to do all the follow-up myself for more than a month, which is unacceptable.

I will never recommend Avis Montana to anyone and will not use them again. This experience was stressful and disappointing, and I honestly feel I deserve compensation for their poor service, lack of accountability, and the time they’ve wasted.