Disappointed at your service

Good day

Im an aggrieved client also a preferred client. Im so dissapointed in your service. As per your your offer on your website, there is a promotion of an unlimited milliage (km) at a minimum of 3 days rental. I have tried to do that online to no pitch, then i went to your east london branch and enquired in this regard and i was advised to call and make a reservation over the phone as they are not able to do so, i then called the reservations department which advised me that they only offer up to 400 kilometers a day and im going to Johannesburg so it will take me close to 1000 km for a one way and if i drop the car to the OR tambo i will be charged over a R1000 cash fee for a one way fee. I feel like im being disadvantaged and invonvinienced in a way because now im suppose to go to Johannesburg and there is this invonvinience made by yourselves. This has been advertised by yourselves and when a client is responding it doesn't go thru. I need an urgent response as i don't have an option to drive to Johannesburg. I have liaised with the reservations supervisor telling me she cant dp anything, this is bad service because i enquired as early as last week and i have been sent back and forth. If this is not being attended by today i will forward this information to all media platforms as you have disadvantaged and disorganized me.

Your urgent response will be highly appreciated.