DISAPPOINTED AND DISSATISFIED!

I picked up an Avis rental car on Saturday moŕning August 28th 2021 I was advised of the few scratches on the car and that I could have someone check it with me just to be double sure just at the usual place at the OR TAMBO airport. I personally checked the car and drove to the spot where someone was to check with me and found the office was completely locked up and no personally was in view.

Confident from previous rental experience and the fact I checked the vehicle myself, I drove off with the car.

Ater an uneventful driving experience to and fro the function I attended with my wife, I dropped off the car early Sunday morning around 04H00 or thereabout. I had to get back to work on Sunday morning and I needed to catch the first Flysafair flight out of Johannesburg. On safe drop off we went in search of any agent and we found non. We eventually located a security personal at the office who showed us where to drop off the key next time we had to drop off early.

To my Surprise I received the notification below on the 30th of August 2021: "Good day, kindly note we discovered a damage on the left mirror on our second inspection. Avis ORT"

I was shocked and I thought somehow this must be a big joke or a mistaken identity. I responded to the sms stating I had no issue at all while the car was in my possession.

I got no response only to receive another shocking sms today: "Dear Renter, E*** has been billed R6374.33 (damage only,subject to change) excl vat. To query call +*** o/h with a ref 21/***. AvisBudget"

I am deeply disturbed by this. I have had a long history of use of Avis Car rentals and as far as I could recall, this would be the 1st time I am receiving this type of treatment.

I have called the number given In the message to register my utter disappointment and disgust, I have also requested that they check the CCTV footage of who moved the car after we drop off the car.

I checked what some of the recent customers have written about avis and I was shocked, this is not an isolated incidence.