Disappointed
Had an accident and my insurance rented a curtousy car through avis. I was told to pay an upfront deposit amd will get back my deposit within 7 days after returning the car. To cut the story short I brought back the car on the 5th December . I called today since they were not communicating with me with regarding my deposit. I got a shock to hear that the process of releasing my deposit has not been done. I'm not happy at all I want back my money.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
13 Dec 2024, 13:22Dear Zukiswa,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Avis's reply13 Dec 2024, 13:22
Official
Dear Zukiswa,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
's updateReviewer Update
13 Dec 2024, 13:35E***. Thank you for your response
's update13 Dec 2024, 13:35
Reviewer Update
E***. Thank you for your response
Avis's replyOfficial
17 Dec 2024, 13:05Hi Zukiswa,
Thank you for contacting us,
Please be advised that the holding deposit that was held when you collected the vehicle was not a debit but an amount frozen in your account, it was still in your account but not available for you to use, when you returned the vehicle, your bank received an automated request to release any amount that may still be on hold in your account, when you called on Friday, our agent sent a communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we then send a manual request to have the amount released, kindly note that when you bank releases the holding deposit will not come into your account as a credit but fall back to your available balance.
Thank you.
Avis team
Thank you for contacting us,
Please be advised that the holding deposit that was held when you collected the vehicle was not a debit but an amount frozen in your account, it was still in your account but not available for you to use, when you returned the vehicle, your bank received an automated request to release any amount that may still be on hold in your account, when you called on Friday, our agent sent a communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we then send a manual request to have the amount released, kindly note that when you bank releases the holding deposit will not come into your account as a credit but fall back to your available balance.
Thank you.
Avis team
Avis's reply17 Dec 2024, 13:05
Official
Hi Zukiswa,
Thank you for contacting us,
Please be advised that the holding deposit that was held when you collected the vehicle was not a debit but an amount frozen in your account, it was still in your account but not available for you to use, when you returned the vehicle, your bank received an automated request to release any amount that may still be on hold in your account, when you called on Friday, our agent sent a communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we then send a manual request to have the amount released, kindly note that when you bank releases the holding deposit will not come into your account as a credit but fall back to your available balance.
Thank you.
Avis team
Thank you for contacting us,
Please be advised that the holding deposit that was held when you collected the vehicle was not a debit but an amount frozen in your account, it was still in your account but not available for you to use, when you returned the vehicle, your bank received an automated request to release any amount that may still be on hold in your account, when you called on Friday, our agent sent a communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we then send a manual request to have the amount released, kindly note that when you bank releases the holding deposit will not come into your account as a credit but fall back to your available balance.
Thank you.
Avis team