Disappointed

I have been extremely satisfied with Avis before but will NEVER use them again.

I have picked up a car at OR Tambo on Monday night 7 August 2017 after dark. They told me that there was no damage on the car and that I should walk around and check, which I had done and I had not noticed anything wrong. When I returned the car to Avis at Lanseria on Monday 14 August they noticed a dent in the sunshine on the left front side that I would not have been able to see at night. The car had been parked in a safety complex most of the time, I actually did not use many kilometers and I was NOT been responsible for this dent! I am very upset. I can only give you the Mango ref no and my ID at this stage because they took my copy with the rental agreement number. Unfortunately I was so upset that it did not occur to me to take a picture. (My dad had just died and I was trying to book in on time and then this **** about a dent that was not visible when I collected the car at night)

After contacting customercare with the message above I got this reply this morning:

Reference : E ********** 66 Please be advised that your rental information is still open and we cannot be able to assist on our side. Can you please contact the branch directly on ********** where the vehicle was collected and they will be able to assist and advise accordingly.

NOTE: Actually I called OR Tambo immediately after Lanseria decided there was a dent and they said I should talk to Lanseria, while I was already checked in for my flight. I ALSO called the national Avis number and they said I will receive info regarding the claim - what claim?????!!!! Passing the bug!!!!!!