PR
Poloka R
1 reviews | Active since Nov 2014
20 Dec 2022, 10:23
Deposit still not refunded
I returned Avis car over a 12 days I got invoiced the next day. Went to the branch yesterday and spoke to Adam, and I still don't have my deposit back. Considering this was a hold not a deductions. Who is sitting on thier ass and not doing their job
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
20 Dec 2022, 11:51Hi Poloka,
Thank you for contacting us,
Please assist us with your reference number for us to check on the holding deposit with your bank.
Avis Team.
Thank you for contacting us,
Please assist us with your reference number for us to check on the holding deposit with your bank.
Avis Team.
Avis's reply20 Dec 2022, 11:51
Official
Hi Poloka,
Thank you for contacting us,
Please assist us with your reference number for us to check on the holding deposit with your bank.
Avis Team.
Thank you for contacting us,
Please assist us with your reference number for us to check on the holding deposit with your bank.
Avis Team.
PR
Poloka R's updateReviewer Update
20 Dec 2022, 12:17Your Avis reservation number linked to your Insurance Claim (***) is: ***2ZA2
PR
Poloka R's update20 Dec 2022, 12:17
Reviewer Update
Your Avis reservation number linked to your Insurance Claim (***) is: ***2ZA2
Avis's replyOfficial
20 Dec 2022, 13:21Thank you,
We have escalated the matter to our Merchant bank, in order for them to confirm the amount pending and request a release, on your behalf. As soon as we receive feedback we will revert to you.
Avis Team.
We have escalated the matter to our Merchant bank, in order for them to confirm the amount pending and request a release, on your behalf. As soon as we receive feedback we will revert to you.
Avis Team.
Avis's reply20 Dec 2022, 13:21
Official
Thank you,
We have escalated the matter to our Merchant bank, in order for them to confirm the amount pending and request a release, on your behalf. As soon as we receive feedback we will revert to you.
Avis Team.
We have escalated the matter to our Merchant bank, in order for them to confirm the amount pending and request a release, on your behalf. As soon as we receive feedback we will revert to you.
Avis Team.
PR
Poloka R's updateReviewer Update
20 Dec 2022, 17:37I am disappointed that this is only being attended to now ,considering that yesterday I wasted another trip by going to the branch. And I hope I am not going to have to keep following up with people.
PR
Poloka R's update20 Dec 2022, 17:37
Reviewer Update
I am disappointed that this is only being attended to now ,considering that yesterday I wasted another trip by going to the branch. And I hope I am not going to have to keep following up with people.
Avis's replyOfficial
22 Dec 2022, 08:35Hi Poloka,
Thank you for your feedback,
Our sincere apologies for the service received thus far, we have received confirmation from your bank and the holding deposit was released and made available for you to use, please note that when the funds are released, they will not come back as credit in your account but fall back in your available balance.
Avis Team.
Thank you for your feedback,
Our sincere apologies for the service received thus far, we have received confirmation from your bank and the holding deposit was released and made available for you to use, please note that when the funds are released, they will not come back as credit in your account but fall back in your available balance.
Avis Team.
Avis's reply22 Dec 2022, 08:35
Official
Hi Poloka,
Thank you for your feedback,
Our sincere apologies for the service received thus far, we have received confirmation from your bank and the holding deposit was released and made available for you to use, please note that when the funds are released, they will not come back as credit in your account but fall back in your available balance.
Avis Team.
Thank you for your feedback,
Our sincere apologies for the service received thus far, we have received confirmation from your bank and the holding deposit was released and made available for you to use, please note that when the funds are released, they will not come back as credit in your account but fall back in your available balance.
Avis Team.