NK
Nazley K
1 reviews | Active since Jun 2013
15 Sept 2025, 07:46
Deposit still not refunded
Surely something can be done with this deposit refund process. I just looked at the complaints which are currently on here and its apparent that most are from the deposit refund. I'm frustrated as well, as I prepaid for my car, returned it and still waiting for my deposit to be returned. This is disgusting for just a well established car hire. Get in professionals to re-engineering your processes.
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Avis's replyOfficial
15 Sept 2025, 14:59Hi Nazley,
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay in your deposit refund.We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
That said, we’ve escalated your case to our finance team for urgent attention. To assist us in resolving this as quickly as possible, please provide your booking reference number or contact details. We’ll prioritize your refund and follow up with you directly.
Thank you.
Avis Team.
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay in your deposit refund.We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
That said, we’ve escalated your case to our finance team for urgent attention. To assist us in resolving this as quickly as possible, please provide your booking reference number or contact details. We’ll prioritize your refund and follow up with you directly.
Thank you.
Avis Team.
Avis's reply15 Sept 2025, 14:59
Official
Hi Nazley,
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay in your deposit refund.We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
That said, we’ve escalated your case to our finance team for urgent attention. To assist us in resolving this as quickly as possible, please provide your booking reference number or contact details. We’ll prioritize your refund and follow up with you directly.
Thank you.
Avis Team.
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay in your deposit refund.We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
That said, we’ve escalated your case to our finance team for urgent attention. To assist us in resolving this as quickly as possible, please provide your booking reference number or contact details. We’ll prioritize your refund and follow up with you directly.
Thank you.
Avis Team.