DEPOSIT STILL NOT PAID

I rented an Avis car: *** on the 18th Dec@King Shaka & returned it on the 20th Dec@ OR Tambo.1stly the pre-rental inspection only showed 2 scratches, but upon my inspection and with the assistance we made a note of 12 issues. They offered to change it but I refused as I had a schedule to follow. After waiting for 7days my deposit of R5717 was still not returned & Avis had just deducted R4210.81 for the rental period. When speaking to the 1st agent they said the process was automatic but they would do a manual request and it would reflect after 48hours. Second call made on the 31st the agent informed me that the bank and their systems confirm the refund was paid. Spoke to my bank and was told that is not true. Called another agent the same day and she then called the car vehicle hire bank consultant while I was kept on hold for 20mins using my own airtime. She then came back to my line and said the amount was still on hold and confirmed the amount and said it would be released and she would call me once it has been sorted. I still have not received any feedback and my money is still outstanding. I will definitely be doing my best to spread the word of this appalling service.