Deposit refund taking forever!

I hired a Nissan X-Trail in the 11th of October to the 14th at the Mthatha Airport branch. Car was returned clean with no dents whatsoever. Since then I have been awaiting the refund of my deposit to no avail everytime I go to my bank as advised by Avis agents. I have been patient.

I am now peeved to say the least at your service with regards to my refund.

We were told that the money would be into our account by now and all we needed to to was go to the bank,which we have been doing, taking numerous hours off work only to get the to be told that no authorization has been sent from the Avis side to release the funds, while Avis tells us it's the bank that has to make the authorization; an utter time - consuming back and forth quest with no results but wasted resources. Fuel driving to the banks included.

I have used Avis and it's competing brands many times before but have never been sent to the bank to get my deposit to begin with. The money always comes back into my account when I check my balance or statement, now suddenly I am sent to banks day in and day out.

It's been a mere 2 days away from the rental having taken a place a month ago and I am still not refunded my deposit.

I have tried to be patient, this is just an injustice to my patience - it's a dig for tantrums and rudeness.

Please for the last time, sort out the authorization for my deposit to be back into my account.

Everyone I have been telling about this is in disbelief of the going to the bank to clear out authorization part. Not to mention their disbelief at how long it has been. So I am not the only one taken aback by this service.

Please sort this out. I a now officially sick and tired of the run-around to say the least. It's sickening! I'm tired of being patient and nice!