NM
Nonhlanhla M
1 reviews | Active since Aug 2022
26 Feb 2024, 20:48
Deposit refund not returned
I rented a car at Avis king international Airport 1-3 Feb 2024, brought the on time on the 3rd and even earlier, when I drop it off they told me everything is fine and I will receive the deposit in few days after, but till today I haven’t received my deposit refund, I’ve called Avis and they told me my booking has not been closed and I must contact the branch, I’ve been calling the branch for 2 weeks now no answer my rental agreement number is ***
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Replies (4)
Avis's replyOfficial
27 Feb 2024, 08:21Hi Nonhlanhla,
Thank you for contacting us
Please note that the branch has not closed/ finalised your rental as yet as there are damages on the rental that have to be billed.
We have requested to have further details on this as the holding deposit gets released automatically by your bank once we have debited the rental charges.
Avis team
Thank you for contacting us
Please note that the branch has not closed/ finalised your rental as yet as there are damages on the rental that have to be billed.
We have requested to have further details on this as the holding deposit gets released automatically by your bank once we have debited the rental charges.
Avis team
Avis's reply27 Feb 2024, 08:21
Official
Hi Nonhlanhla,
Thank you for contacting us
Please note that the branch has not closed/ finalised your rental as yet as there are damages on the rental that have to be billed.
We have requested to have further details on this as the holding deposit gets released automatically by your bank once we have debited the rental charges.
Avis team
Thank you for contacting us
Please note that the branch has not closed/ finalised your rental as yet as there are damages on the rental that have to be billed.
We have requested to have further details on this as the holding deposit gets released automatically by your bank once we have debited the rental charges.
Avis team
NM
Nonhlanhla M's updateReviewer Update
27 Feb 2024, 08:49All the damages in the car where there when we got the car and when I brought it back it was checked everything was as I found it and I also have the check list
NM
Nonhlanhla M's update27 Feb 2024, 08:49
Reviewer Update
All the damages in the car where there when we got the car and when I brought it back it was checked everything was as I found it and I also have the check list
NM
Nonhlanhla M's updateReviewer Update
27 Feb 2024, 08:50It’s also bern a month now what’s taking so long
NM
Nonhlanhla M's update27 Feb 2024, 08:50
Reviewer Update
It’s also bern a month now what’s taking so long
Avis's replyOfficial
28 Feb 2024, 09:20Hi Nonhlanhla,
Thank you for your feedback,
The branch has confirmed that no damage was billed on the rental, and we have now closed your rental, a request will be sent to your bank to release any holding deposit that we still have on hold.
We would like to sincerely apologize for any inconvenience that this may have caused you.
Thank you.
Avis Team.
Thank you for your feedback,
The branch has confirmed that no damage was billed on the rental, and we have now closed your rental, a request will be sent to your bank to release any holding deposit that we still have on hold.
We would like to sincerely apologize for any inconvenience that this may have caused you.
Thank you.
Avis Team.
Avis's reply28 Feb 2024, 09:20
Official
Hi Nonhlanhla,
Thank you for your feedback,
The branch has confirmed that no damage was billed on the rental, and we have now closed your rental, a request will be sent to your bank to release any holding deposit that we still have on hold.
We would like to sincerely apologize for any inconvenience that this may have caused you.
Thank you.
Avis Team.
Thank you for your feedback,
The branch has confirmed that no damage was billed on the rental, and we have now closed your rental, a request will be sent to your bank to release any holding deposit that we still have on hold.
We would like to sincerely apologize for any inconvenience that this may have caused you.
Thank you.
Avis Team.