Deposit Refund *****

I had a rental with Avis, through my insurance, Discovery, as per the agreement number in the subject line, initially for 7 days starting 02/10/2021 and was extended to 30 days ending 01/11/2021.

I returned my car on 01/11/2021 between 10 - 11 am at OR Tambo International Airport, however when I received my refund and consequently the credit note, it was stated that my car was returned on the 03/11/2021.

I called the customer care to query this and was informed that they will follow up with OR Tambo and revert back to me. No feedback was received for about two weeks.

I called again and spoke to a different agent on the 3rd December 2021 and was advised that before OR Tambo can be contacted, I need to write a formal email then my query will be attended to.

I sent an email on 28/12/2021 as per above and the email was forwarded to the MBX.

I followed up at the end of January 2022 and they were unable to provide feedback as they had not started working on my query. I was told the matter is being escalated and will be resolved within 72 hours.

I called again in February 2022 after the 72 hours and I was told that the matter was inaccurately escalated to Isando instead of OR Tambo. They will escalate to OR Tambo.

To date, 5 months later no one wants to take accountability of the error and Avis is unwilling to communicate and give me my money back. OR Tambo has cameras, Throughout this whole process, I am the one calling and sending emails, they have both my number and email but do not bother to contact me.

Please stay away from AVIS!