RS
Robert S
1 reviews | Active since Dec 2017
29 Jul 2025, 10:06
Deposit refund
I have spent weeks begging for my deposit back, getting nowhere, never again!!
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
29 Jul 2025, 12:30Dear Robert,
Thank you for writing to us and we apologize for the inconvenience caused to you.
We have investigated your matter and the following has been established: Avis requested your bank to reserve a temporary authorization hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
No funds was initially debited from your bank account. However after the billing cycle the invoice amount of R900.13 was processed from the deposit thereafter the balance of the authorization amount was automatically released back into your available balance.
A request was sent through to the bank, but due your account being inactive they requested that you visit a Capitec Branch for further assistance as no information can be supp**** to us, such as the date of the release.
Thank you.
The Avis Team
Thank you for writing to us and we apologize for the inconvenience caused to you.
We have investigated your matter and the following has been established: Avis requested your bank to reserve a temporary authorization hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
No funds was initially debited from your bank account. However after the billing cycle the invoice amount of R900.13 was processed from the deposit thereafter the balance of the authorization amount was automatically released back into your available balance.
A request was sent through to the bank, but due your account being inactive they requested that you visit a Capitec Branch for further assistance as no information can be supp**** to us, such as the date of the release.
Thank you.
The Avis Team
Avis's reply29 Jul 2025, 12:30
Official
Dear Robert,
Thank you for writing to us and we apologize for the inconvenience caused to you.
We have investigated your matter and the following has been established: Avis requested your bank to reserve a temporary authorization hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
No funds was initially debited from your bank account. However after the billing cycle the invoice amount of R900.13 was processed from the deposit thereafter the balance of the authorization amount was automatically released back into your available balance.
A request was sent through to the bank, but due your account being inactive they requested that you visit a Capitec Branch for further assistance as no information can be supp**** to us, such as the date of the release.
Thank you.
The Avis Team
Thank you for writing to us and we apologize for the inconvenience caused to you.
We have investigated your matter and the following has been established: Avis requested your bank to reserve a temporary authorization hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
No funds was initially debited from your bank account. However after the billing cycle the invoice amount of R900.13 was processed from the deposit thereafter the balance of the authorization amount was automatically released back into your available balance.
A request was sent through to the bank, but due your account being inactive they requested that you visit a Capitec Branch for further assistance as no information can be supp**** to us, such as the date of the release.
Thank you.
The Avis Team
RS
Robert S's updateReviewer Update
29 Jul 2025, 12:34Hi, my account is NOT inactive?
RS
Robert S's update29 Jul 2025, 12:34
Reviewer Update
Hi, my account is NOT inactive?
RS
Robert S's updateReviewer Update
06 Aug 2025, 16:18 Capitec has repeatedly sent you correspondence advising you that the funds were NOT put on hold, but were debited to your bank acc, hence the reason you need to refund me. Please advise the way forward
RS
Robert S's update06 Aug 2025, 16:18
Reviewer Update
Capitec has repeatedly sent you correspondence advising you that the funds were NOT put on hold, but were debited to your bank acc, hence the reason you need to refund me. Please advise the way forward
RS
Robert S's updateReviewer Update
06 Aug 2025, 16:21To all the people that Avis are refusing to refund deposits, i am contacting https://www.news24.com/*** for help.
RS
Robert S's update06 Aug 2025, 16:21
Reviewer Update
To all the people that Avis are refusing to refund deposits, i am contacting https://www.news24.com/*** for help.
RS
Robert S's updateReviewer Update
06 Aug 2025, 16:22news24.com/consumer@news24.
RS
Robert S's update06 Aug 2025, 16:22
Reviewer Update
news24.com/consumer@news24.