Deposit Refund

Avis is the pits, I hired a car on 26th Feb 2026 to 02 March 2026 and I paid R2190.46 and my deposit was R4585.89. When I took the car the deposit amount was reflecting on my statement and showing pending.

Now it’s been over a month and I have not received my deposit, initially when the deposit amount is released back to your account it does not give notification but will automatically top up your bank balance. It’s been over month and I have not received my deposit. I’ve been going back and forth with them and my bank Standard Bank authorisation and still my money still missing.

Standard Bank cannot find/relocate the funds that Avis claims to have released it. I have been asking for the their bank Nedbank to show me when they released and they refuse. On top of that all of their staff are being defensive and rude and won’t put me through to management. Furthermore I have asked them if I can send my bank statement so they can also have a look and they refused.

Avis has always been my preferred car hire but now the treatment I’ve received is appalling. Please can I have my money back