FM
Faith M

1 reviews | Active since Sept 2025

24 Feb 2026, 05:59

Deposit refund

I am unhappy with the service I’m getting at Avis budget in Montana. My refund keeps being postponed. I returned their car with a full tank and in good condition on the 6th of January at exactly 10am. Before I took the car I asked about their deposit refund and they said 7days, when I returned the car I asked again and they still said 7days. Last week on the 12th of February I called and they said give it 3 more days. I waited. Yesterday the 23rd I called again, the agent said during the course of the week. What is the course of the week?this is not a definite answer and they are not committing themselves. They are strict with the return time but take their time refunding.

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Replies (1)
Avis
Avis's reply24 Feb 2026, 09:41
Official
Hi Faith, 

We apologise for the delay regarding your deposit refund. Your matter has been escalated to the relevant team for urgent review. 
We will revert once feedback has been received.