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Xola H
1 reviews | Active since Jan 2021
09 Dec 2021, 10:48
Deposit Refund
I hired a car from Avis car hire from Port Elizabeth from the 4th June till 22 June paid Deposit using my credit card but when I returned the car I was suppose to get my deposit back. I have not received my deposit even today. The response I got from them was "Please be advised that a request was sent to the bank so they can confirm the status of the authorization" and my bank confirmed that no deposit is on hold and I am supposed to expect my money within 30 days but now its been more than 30 days still nothing.
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Replies (3)
Avis's replyOfficial
09 Dec 2021, 15:12Hi Xola,
Thank you for sharing your feedback with us.
Our team did send the request to the bank so they can confirm if the deposit is still on hold. Your bank confirmed that the amount was no longer on hold. This means the hold was automatically released to your available balance.
Avis Team
Thank you for sharing your feedback with us.
Our team did send the request to the bank so they can confirm if the deposit is still on hold. Your bank confirmed that the amount was no longer on hold. This means the hold was automatically released to your available balance.
Avis Team
Avis's reply09 Dec 2021, 15:12
Official
Hi Xola,
Thank you for sharing your feedback with us.
Our team did send the request to the bank so they can confirm if the deposit is still on hold. Your bank confirmed that the amount was no longer on hold. This means the hold was automatically released to your available balance.
Avis Team
Thank you for sharing your feedback with us.
Our team did send the request to the bank so they can confirm if the deposit is still on hold. Your bank confirmed that the amount was no longer on hold. This means the hold was automatically released to your available balance.
Avis Team
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Xola H's updateReviewer Update
09 Dec 2021, 15:49You said that but I have not received it to my account. I checked my statement and nothing on my side who do I contact for this now
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Xola H's update09 Dec 2021, 15:49
Reviewer Update
You said that but I have not received it to my account. I checked my statement and nothing on my side who do I contact for this now
Avis's replyOfficial
09 Dec 2021, 16:50Hi Xola,
The deposit is a temporary hold and not a debit of your account. Once the invoice is charged the deposit hold is released by your bank.
Avis Team
The deposit is a temporary hold and not a debit of your account. Once the invoice is charged the deposit hold is released by your bank.
Avis Team
Avis's reply09 Dec 2021, 16:50
Official
Hi Xola,
The deposit is a temporary hold and not a debit of your account. Once the invoice is charged the deposit hold is released by your bank.
Avis Team
The deposit is a temporary hold and not a debit of your account. Once the invoice is charged the deposit hold is released by your bank.
Avis Team