1 reviews | Active since Apr 2015
Deposit not refunded and it's two months later now
I hired a car from AVIS in Richards Bay on 28/01/2015 and returned it on 28/02/2015. I paid a deposit of R1350 with my debit card. Upon returning the car I was told that I would have to wait 30 days before I got my deposit back. When I queried this 30 days later, I was told the matter will be looked into. I spoke to Shikar. I called several times thereafter both to the Richards Bay branch as well as the head office on the number ***. Today is 01/04/2015. The money has still not been returned to me. I called the Richards Bay branch and asked for Ricky the manager. I was put on hold for 10 minutes before the call was disconnected. I called twice thereafter and had the call immediately disconnected. I finally left a message with the receptionist indicating that I was going to take this further via your website as I was being ignored. Ricky called me five minutes later to say he will inquire about this through his head office. Please follow up on this as I suspect that, as in the last two months of promises, I will still get not response. The contract number on the invoice is ***<br> Warm Regards<br> Mr. N. Naidoo
Thank you for taking the time to write to us.
Please allow us to investigate your complaint, we will revert back to you soonest.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Please allow us to investigate your complaint, we will revert back to you soonest.
Kind regards,
The Avis Team
