DEPOSIT NOT REFUNDED

We hired a bakkie through Avis around December, via our insurance brokers, because our bakkie was in an accident. To date, we await our \refundable deposit"of R1700. first email in response to our query stated: \""The vehicle was returned and he was told the balance of the deposit will be paid into his banking account. To date it has not been done\"". Some time later we received this response: After investigation we have found that the vehicle was returned later than the due date"