GK
Gereldene K
1 reviews | Active since Apr 2019
14 Jun 2023, 05:58
Deposit not paid
I returned the car on the 7th the day before the due date and I have not received my deposit It is the 14th today and nothing and no communication about my money I returned their car clean, petrol filled and in excellent condition but this is what I get in return
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
14 Jun 2023, 09:05Hi Gereldene, thanks for getting in touch. Please note the following regarding the Auth placed on hold for a Rental.
Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from the credit/cheque card and the authorisation hold/s will be released.
This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to confirm if the amount is still on hold and manually release it on your behalf.
Once we receive feedback, we will revert to you accordingly.
Thank you.
The Avis Team.
Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from the credit/cheque card and the authorisation hold/s will be released.
This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to confirm if the amount is still on hold and manually release it on your behalf.
Once we receive feedback, we will revert to you accordingly.
Thank you.
The Avis Team.
Avis's reply14 Jun 2023, 09:05
Official
Hi Gereldene, thanks for getting in touch. Please note the following regarding the Auth placed on hold for a Rental.
Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from the credit/cheque card and the authorisation hold/s will be released.
This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to confirm if the amount is still on hold and manually release it on your behalf.
Once we receive feedback, we will revert to you accordingly.
Thank you.
The Avis Team.
Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from the credit/cheque card and the authorisation hold/s will be released.
This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to confirm if the amount is still on hold and manually release it on your behalf.
Once we receive feedback, we will revert to you accordingly.
Thank you.
The Avis Team.
GK
Gereldene K's updateReviewer Update
14 Jun 2023, 19:32Still haven't received my money 😕 😒
GK
Gereldene K's update14 Jun 2023, 19:32
Reviewer Update
Still haven't received my money 😕 😒
GK
Gereldene K's updateReviewer Update
21 Jun 2023, 04:33I was shot paid by AVIS
They returned R1700 instead of R2000
I didn't have
They returned R1700 instead of R2000
I didn't have
GK
Gereldene K's update21 Jun 2023, 04:33
Reviewer Update
I was shot paid by AVIS
They returned R1700 instead of R2000
I didn't have
They returned R1700 instead of R2000
I didn't have
GK
Gereldene K's updateReviewer Update
21 Jun 2023, 04:35I didn't have any penalties
The car was brought back in the same condition I found it but my money was not returned in full
The car was brought back in the same condition I found it but my money was not returned in full
GK
Gereldene K's update21 Jun 2023, 04:35
Reviewer Update
I didn't have any penalties
The car was brought back in the same condition I found it but my money was not returned in full
The car was brought back in the same condition I found it but my money was not returned in full
Avis's replyOfficial
21 Jun 2023, 11:45Hi Geraldene, thanks for getting in touch, there was E-toll charges that incurred on your Rental.
We will forward the invoice to your email address, along with the itemized billing for the E-tolls.
Thank You.
The Avis Team
We will forward the invoice to your email address, along with the itemized billing for the E-tolls.
Thank You.
The Avis Team
Avis's reply21 Jun 2023, 11:45
Official
Hi Geraldene, thanks for getting in touch, there was E-toll charges that incurred on your Rental.
We will forward the invoice to your email address, along with the itemized billing for the E-tolls.
Thank You.
The Avis Team
We will forward the invoice to your email address, along with the itemized billing for the E-tolls.
Thank You.
The Avis Team