1 reviews | Active since Mar 2009
Deposit hold not released.
I hired a car on the 23 Dec returned 30 Dec. I got an email stating my deposit was released and I would be get it after 7 days.
This did not happen and had to liaise with the bank and the bank confirmend that the money was never released because Avis banked the money on the 27 December. I have been waiting for my deposit since the 05 Jan 2027.
When I look at my bank statement it shows the money was deducted as a card transaction and not as a hold or debit.
I am not sure what money they released if they had banked my money. I have been pushed from pillar to post about my deposi money and someone has "******". No one wants to jelo me and I cannot get a hold of AVIS.
Thank you for contacting us.
Kindly be advised that we have sent an enquiry to the branch to confirm whether the funds were reserved or taken as a sale.
We will revert within the next 24-48 hours.
Best Regards,
The Avis Team
Best regards,
Thank you for contacting us.
Kindly be advised that we have sent an enquiry to the branch to confirm whether the funds were reserved or taken as a sale.
We will revert within the next 24-48 hours.
Best Regards,
The Avis Team
Best regards,
I can confirm it was taked as a Sale. But they keep on saying it was taken as a Reserve. I spoke to Matshepo Mabuse who was compitent enough to do some digging to confirm it was a sale and not a Reserve.
I can confirm it was taked as a Sale. But they keep on saying it was taken as a Reserve. I spoke to Matshepo Mabuse who was compitent enough to do some digging to confirm it was a sale and not a Reserve.
Thank you for your response.
Kindly be advised that the matter was escalated to our finance department yesterday to process the refund. Once processed, the funds should reflect back into your account within the next 7-10 business days.
We humbly apologise for any inconvenience caused as the branch should have advised that they will be taking the deposit as a sale, as we are now migrating from placing authorisation holds on customers' accounts to debiting the amount in order to properly facilitate the refund process.
Best Regards,
The Avis Team
Best regards,
Thank you for your response.
Kindly be advised that the matter was escalated to our finance department yesterday to process the refund. Once processed, the funds should reflect back into your account within the next 7-10 business days.
We humbly apologise for any inconvenience caused as the branch should have advised that they will be taking the deposit as a sale, as we are now migrating from placing authorisation holds on customers' accounts to debiting the amount in order to properly facilitate the refund process.
Best Regards,
The Avis Team
Best regards,
Thank you for your patience.
Kindly be advised that the refund was processed on the 20th of January.
Best Regards,
The Avis Team
Best regards,
Thank you for your patience.
Kindly be advised that the refund was processed on the 20th of January.
Best Regards,
The Avis Team
Best regards,