Deposit Dispute

On the 16 Nov 22, My husband and I hired a vehicle from PE Airport, approximately 40 to 45KMs away from the airport towards Tsitsikamma we started experiencing mechanical problems with the vehicle. We called the branch and we were told to wait an hour for a vehicle to be reissued. We called to check again we were told there is a vehicle that just came in and has not even been washed yet, it will be sent to us since we were already late for our appointment to our destination. We agreed. The driver arrived , found us on the side of the Highway. We were reissued with another vehicle. No inspection was done by us or the driver delivering. The vehicle was indeed dirty as we were told.

On 23/11/23 returning the vehicle at George Airport the inspector told us the were scratched underneath the front bumper which we had no knowledge of as we did not inspect the vehicle upon exchanging it on the Highway. The first vehicle We did manage to do out own inspection and took pictures.

We were expecting our deposit back but instead we were slapped with a bill for the damage that we did not even cause.

We do not appreciate this kind of trickery please return our deposit peacefully.