Delivering a filthy car

As part of my insurance plan, I was booked a car on Friday the 16th in the morning for delivery on Monday the same 19th October at 11am. I first got a call from Avis that they will be late with the delivery and I was fine with that. Upon them arriving with the car it's at its filthiest. I asked the guys dropping it off is this their standard procedure that they bring filthy cars to clients and there was no answer, from that moment he proceeded with the car check which was not easy due to how filthy the car was outside. You'd think its scratched upon rubbing on it we'd find its only particles of mud. Not even a flimsy excuse or apology was given to me. They just went dead silent clearly giving me the middle finger. <br> <br> I've never been so disgusted by an appealing service as I am today. Some things are excusable but this is serious disrespect. <br> <br>