De*****ing of clients in PE

How ironic that I'm writing this knowing how pathetic the customer service is at Avis. I rented a vehicle from Avis at PLZ airport, on collection of the car no inspection sheet was provided. I queried this with the front desk and was told that they are aware of all the damages and that this sheet is not needed. I took pictures of the damages on the car and was on my way as I had meetings. On delivering the vehicle back to East London I was told this is something that happens regularly from PE to ELS.

The rear facia was damaged on collection and when delivering the vehicle to ELS I noted this and spoke to the manager and was told I should not worry they do know this it's an issue with PE Avis.

Monday arrives and with this a lovely little invoice for the excess of the damages of this vehicle. Its been over 2 weeks and still trying to get info out of the PE branch it's like pulling teeth. They also have the audacity in saying that I signed for these damages but will not provide me with this document.

Clearly nobody at Avis cares for customer service as they do not know how to handle this.

Why are we still allowing Avis to de***** us???