De*****ing customers

I am extremely angry with Avis. In August, I booked a car hire in uMtata airport (took the car on 11/08/17and returned the car on 14/08/17). The car needed full wash as I drove on dirty roads and one wheel cap fell off. Couple of days after returning the car I received my refund after being invoiced as it is normal business process.

Todate the 4th October 2017, a month and half later, I received a call stating they will send me an e-mail regarding late billing. They invoiced me for removing and fitting the bumper, spraying the bumper and repairing & spraying the L/doors of which I have no idea where is all this coming from. They claim there was an accident on 22 Aug 2017 but I returned the car on 14 August. This is clearly taking advantage of the customers. I am so disappointed at AVIS. I will never used them again.