JT
Jo-Mari Thompson
1 reviews | Active since Jul 2022
20 Jul 2024, 08:16
Deductions from my bank account with authorisation
I recenty share my extremely bad experience with Avis. They are still investigating after all this time, no feedback. Now on top of that they have deducted a R1896.96 from my bank account without any authorisation or even an explanation nothing!!!!!, this while I am still waiting on my refund....
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Avis's replyOfficial
22 Jul 2024, 08:42Dear Jo-Mari,
We apologize for any unauthorized deduction and the lack of communication regarding your refund. This is not the level of service we strive to provide.
We are currently handling your case via email. Please continue to provide any necessary details through that channel so we can urgently investigate and resolve this issue.
We appreciate your patience and will work swiftly to rectify this situation.
Kind regards
The Avis Team
We apologize for any unauthorized deduction and the lack of communication regarding your refund. This is not the level of service we strive to provide.
We are currently handling your case via email. Please continue to provide any necessary details through that channel so we can urgently investigate and resolve this issue.
We appreciate your patience and will work swiftly to rectify this situation.
Kind regards
The Avis Team
Avis's reply22 Jul 2024, 08:42
Official
Dear Jo-Mari,
We apologize for any unauthorized deduction and the lack of communication regarding your refund. This is not the level of service we strive to provide.
We are currently handling your case via email. Please continue to provide any necessary details through that channel so we can urgently investigate and resolve this issue.
We appreciate your patience and will work swiftly to rectify this situation.
Kind regards
The Avis Team
We apologize for any unauthorized deduction and the lack of communication regarding your refund. This is not the level of service we strive to provide.
We are currently handling your case via email. Please continue to provide any necessary details through that channel so we can urgently investigate and resolve this issue.
We appreciate your patience and will work swiftly to rectify this situation.
Kind regards
The Avis Team